Elit Rowland spends 15 minutes with 20-year old Mimi Osman, IT Assistant at JJ Food Service
A keen interest in computers has taken Mimi Osman from her telesales role at JJ’s Enfield branch to being the group’s first-ever female IT recruit – and she has no plans to slow down!
How long have you worked at JJ?
I first joined the business as a telesales agent where I stayed for a year before progressing to the IT helpdesk, where I’ve been for four months. I have qualifications in IT, but telesales was a great place to start because you get to know the business really well and the types of customers we need to deal with. It gave me a really good grounding.
Were you not tempted to go straight into IT?
This is my first job out of college so getting straight into IT would have been difficult – there is a lot to learn. It’s critical to understand how to speak to customers and going via telesales was a good route. I’m still studying in my own time so that I can keep building my knowledge to progress and to further my career.
Where did your love for technology come from?
When I was little I used to love playing with computers. As I got older, my family would always ask me to fix their mobiles and laptops when they had trouble. Not only did I enjoy it – I was actually really good at it! It made me realise that I’d love to do it as a full-time job.
What’s the hardest part of your job?
As you can imagine, IT can be quite technical so when you’re speaking to customers and colleagues, it can be difficult to simplify complex issues. Being able to explain things in a way that they can understand and relate to is key. I studied English language so I’m very confident in how I communicate. I also continuously listen to my colleagues and adapt the techniques that work for them into my own approach. So far it’s going very well!
Who is your role model in life?
My father – he studied medicine and technology and he helped me to pursue my interest in IT. He always encouraged me and spotted my interest in computers from a young age.
What does your typical day involve?
My typical day involves trouble-shooting for customers and staff – everything from helping drivers on the road with their mobile devices to staff in the office with their computers. We are the first line of support for any kind of technical problem.
What’s the best part of your job?
Working with my colleagues – they are fun and really helpful. I don’t ever feel like I cannot ask questions.
What’s it like being a woman in IT?
I believe equality is a big deal in any workplace. It takes a lot of effort and self-motivation to pursue a career that is traditionally dominated by men. That’s why it’s great to work with a company that rewards you on merit regardless of gender.
Five fast facts about Mimi
Best advice you’ve been given? Never give up on something that you enjoy doing.
What’s in your pockets? A mobile device, my phone and my blue tooth head set.
What’s your favourite place to eat? TGI’s – I love their desserts.
How would you spend a million pounds: I would travel the world.
What do you do outside of work? Swimming, tennis, salsa and yoga – I like to keep fit.
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minutes with Mimi Osman – The First Lady of IT","slug":"15-minutes-with-mimi-osman-the-first-lady-of-it","content":"\u003Cdiv class=\"BlogPagestyle__MainTitle-sc-p8c0ar-5 bfXaHl\"\u003E15 minutes with Mimi Osman – The First Lady of IT\u003C\u002Fdiv\u003E\u003Cdiv class=\"BlogPagestyle__PostBar-sc-p8c0ar-11 dKTAOx\"\u003EUpdated: 26 February, 2024\u003C\u002Fdiv\u003E\u003Cdiv data-rw=\"empty-node\" class=\"BlogNodestyle__LineBreak-sc-16ju1i0-14 klJnzw\"\u003E\u003C\u002Fdiv\u003E\u003Cdiv class=\"BlogNodestyle__BlogImageWrapper-sc-16ju1i0-6 iIsBHP\"\u003E\u003Cimg height=\"624px\" width=\"624px\" src=\"\u002Fuploads\u002F85a259_137d28955e0e425e9b98aaaba72148d2_mv2_47bcdd3dc4.jpg\" alt=\"Mimi\" class=\"BlogNodestyle__BlogImageBlock-sc-16ju1i0-7 iBTLcn\"\u003E\u003C\u002Fdiv\u003E\u003Cdiv class=\"BlogNodestyle__ParagraphWrapper-sc-16ju1i0-1 bqfza-d\"\u003E\u003Cspan style=\"font-weight:700;text-align:AUTO\" class=\"BlogNodestyle__BlogHeading-sc-16ju1i0-5 dDuxee\"\u003E15 minutes with Mimi Osman – The First Lady of IT\u003C\u002Fspan\u003E\u003C\u002Fdiv\u003E\u003Cdiv class=\"BlogNodestyle__ParagraphWrapper-sc-16ju1i0-1 bBQMzu\"\u003E\u003Cspan class=\"BlogNodestyle__BlogText-sc-16ju1i0-0 hqQYVH\"\u003E \u003C\u002Fspan\u003E\u003C\u002Fdiv\u003E\u003Cdiv class=\"BlogNodestyle__ParagraphWrapper-sc-16ju1i0-1 bBQMzu\"\u003E\u003Cspan style=\"font-weight:700\" class=\"BlogNodestyle__BlogText-sc-16ju1i0-0 dtRnVP\"\u003EElit Rowland spends 15 minutes with 20-year old Mimi Osman, IT Assistant at JJ Food Service\u003C\u002Fspan\u003E\u003C\u002Fdiv\u003E\u003Cdiv class=\"BlogNodestyle__ParagraphWrapper-sc-16ju1i0-1 bBQMzu\"\u003E\u003Cspan class=\"BlogNodestyle__BlogText-sc-16ju1i0-0 hqQYVH\"\u003EA keen interest in computers has taken Mimi Osman from her telesales role at JJ’s Enfield branch to being the group’s first-ever female IT recruit – and she has no plans to slow down!\u003C\u002Fspan\u003E\u003C\u002Fdiv\u003E\u003Cdiv class=\"BlogNodestyle__ParagraphWrapper-sc-16ju1i0-1 bBQMzu\"\u003E\u003Cspan style=\"font-weight:700\" class=\"BlogNodestyle__BlogText-sc-16ju1i0-0 dtRnVP\"\u003EHow long have you worked at JJ?\u003C\u002Fspan\u003E\u003C\u002Fdiv\u003E\u003Cdiv class=\"BlogNodestyle__ParagraphWrapper-sc-16ju1i0-1 bBQMzu\"\u003E\u003Cspan class=\"BlogNodestyle__BlogText-sc-16ju1i0-0 hqQYVH\"\u003EI first joined the business as a telesales agent where I stayed for a year before progressing to the IT helpdesk, where I’ve been for four months. I have qualifications in IT, but telesales was a great place to start because you get to know the business really well and the types of customers we need to deal with. It gave me a really good grounding.\u003C\u002Fspan\u003E\u003C\u002Fdiv\u003E\u003Cdiv class=\"BlogNodestyle__ParagraphWrapper-sc-16ju1i0-1 bBQMzu\"\u003E\u003Cspan style=\"font-weight:700\" class=\"BlogNodestyle__BlogText-sc-16ju1i0-0 dtRnVP\"\u003EWere you not tempted to go straight into IT?\u003C\u002Fspan\u003E\u003C\u002Fdiv\u003E\u003Cdiv class=\"BlogNodestyle__ParagraphWrapper-sc-16ju1i0-1 bBQMzu\"\u003E\u003Cspan class=\"BlogNodestyle__BlogText-sc-16ju1i0-0 hqQYVH\"\u003EThis is my first job out of college so getting straight into IT would have been difficult – there is a lot to learn. It’s critical to understand how to speak to customers and going via telesales was a good route. I’m still studying in my own time so that I can keep building my knowledge to progress and to further my career.\u003C\u002Fspan\u003E\u003C\u002Fdiv\u003E\u003Cdiv class=\"BlogNodestyle__ParagraphWrapper-sc-16ju1i0-1 bBQMzu\"\u003E\u003Cspan style=\"font-weight:700\" class=\"BlogNodestyle__BlogText-sc-16ju1i0-0 dtRnVP\"\u003EWhere did your love for technology come from? \u003C\u002Fspan\u003E\u003C\u002Fdiv\u003E\u003Cdiv class=\"BlogNodestyle__ParagraphWrapper-sc-16ju1i0-1 bBQMzu\"\u003E\u003Cspan class=\"BlogNodestyle__BlogText-sc-16ju1i0-0 hqQYVH\"\u003EWhen I was little I used to love playing with computers. As I got older, my family would always ask me to fix their mobiles and laptops when they had trouble. Not only did I enjoy it – I was actually really good at it! It made me realise that I’d love to do it as a full-time job.\u003C\u002Fspan\u003E\u003C\u002Fdiv\u003E\u003Cdiv class=\"BlogNodestyle__ParagraphWrapper-sc-16ju1i0-1 bBQMzu\"\u003E\u003Cspan style=\"font-weight:700\" class=\"BlogNodestyle__BlogText-sc-16ju1i0-0 dtRnVP\"\u003EWhat’s the hardest part of your job?\u003C\u002Fspan\u003E\u003C\u002Fdiv\u003E\u003Cdiv class=\"BlogNodestyle__ParagraphWrapper-sc-16ju1i0-1 bBQMzu\"\u003E\u003Cspan class=\"BlogNodestyle__BlogText-sc-16ju1i0-0 hqQYVH\"\u003EAs you can imagine, IT can be quite technical so when you’re speaking to customers and colleagues, it can be difficult to simplify complex issues. Being able to explain things in a way that they can understand and relate to is key. I studied English language so I’m very confident in how I communicate. I also continuously listen to my colleagues and adapt the techniques that work for them into my own approach. So far it’s going very well!\u003C\u002Fspan\u003E\u003C\u002Fdiv\u003E\u003Cdiv class=\"BlogNodestyle__ParagraphWrapper-sc-16ju1i0-1 bBQMzu\"\u003E\u003Cspan style=\"font-weight:700\" class=\"BlogNodestyle__BlogText-sc-16ju1i0-0 dtRnVP\"\u003EWho is your role model in life? \u003C\u002Fspan\u003E\u003C\u002Fdiv\u003E\u003Cdiv class=\"BlogNodestyle__ParagraphWrapper-sc-16ju1i0-1 bBQMzu\"\u003E\u003Cspan class=\"BlogNodestyle__BlogText-sc-16ju1i0-0 hqQYVH\"\u003EMy father – he studied medicine and technology and he helped me to pursue my interest in IT. He always encouraged me and spotted my interest in computers from a young age.\u003C\u002Fspan\u003E\u003C\u002Fdiv\u003E\u003Cdiv class=\"BlogNodestyle__ParagraphWrapper-sc-16ju1i0-1 bBQMzu\"\u003E\u003Cspan style=\"font-weight:700\" class=\"BlogNodestyle__BlogText-sc-16ju1i0-0 dtRnVP\"\u003EWhat does your typical day involve? \u003C\u002Fspan\u003E\u003C\u002Fdiv\u003E\u003Cdiv class=\"BlogNodestyle__ParagraphWrapper-sc-16ju1i0-1 bBQMzu\"\u003E\u003Cspan class=\"BlogNodestyle__BlogText-sc-16ju1i0-0 hqQYVH\"\u003EMy typical day involves trouble-shooting for customers and staff – everything from helping drivers on the road with their mobile devices to staff in the office with their computers. We are the first line of support for any kind of technical problem.\u003C\u002Fspan\u003E\u003C\u002Fdiv\u003E\u003Cdiv class=\"BlogNodestyle__ParagraphWrapper-sc-16ju1i0-1 bBQMzu\"\u003E\u003Cspan style=\"font-weight:700\" class=\"BlogNodestyle__BlogText-sc-16ju1i0-0 dtRnVP\"\u003EWhat’s the best part of your job?\u003C\u002Fspan\u003E\u003C\u002Fdiv\u003E\u003Cdiv class=\"BlogNodestyle__ParagraphWrapper-sc-16ju1i0-1 bBQMzu\"\u003E\u003Cspan class=\"BlogNodestyle__BlogText-sc-16ju1i0-0 hqQYVH\"\u003EWorking with my colleagues – they are fun and really helpful. I don’t ever feel like I cannot ask questions.\u003C\u002Fspan\u003E\u003C\u002Fdiv\u003E\u003Cdiv class=\"BlogNodestyle__ParagraphWrapper-sc-16ju1i0-1 bBQMzu\"\u003E\u003Cspan style=\"font-weight:700\" class=\"BlogNodestyle__BlogText-sc-16ju1i0-0 dtRnVP\"\u003EWhat’s it like being a woman in IT?\u003C\u002Fspan\u003E\u003C\u002Fdiv\u003E\u003Cdiv class=\"BlogNodestyle__ParagraphWrapper-sc-16ju1i0-1 bBQMzu\"\u003E\u003Cspan class=\"BlogNodestyle__BlogText-sc-16ju1i0-0 hqQYVH\"\u003EI believe equality is a big deal in any workplace. It takes a lot of effort and self-motivation to pursue a career that is traditionally dominated by men. That’s why it’s great to work with a company that rewards you on merit regardless of gender.\u003C\u002Fspan\u003E\u003C\u002Fdiv\u003E\u003Cdiv class=\"BlogNodestyle__ParagraphWrapper-sc-16ju1i0-1 bBQMzu\"\u003E\u003Cspan class=\"BlogNodestyle__BlogText-sc-16ju1i0-0 hqQYVH\"\u003E \u003C\u002Fspan\u003E\u003C\u002Fdiv\u003E\u003Cdiv class=\"BlogNodestyle__ParagraphWrapper-sc-16ju1i0-1 bBQMzu\"\u003E\u003Cspan style=\"font-weight:700\" class=\"BlogNodestyle__BlogText-sc-16ju1i0-0 dtRnVP\"\u003EFive fast facts about Mimi \u003C\u002Fspan\u003E\u003C\u002Fdiv\u003E\u003Cdiv class=\"BlogNodestyle__ParagraphWrapper-sc-16ju1i0-1 bBQMzu\"\u003E\u003Cspan style=\"font-weight:700\" class=\"BlogNodestyle__BlogText-sc-16ju1i0-0 dtRnVP\"\u003E Best advice you’ve been given? \u003C\u002Fspan\u003E\u003Cspan class=\"BlogNodestyle__BlogText-sc-16ju1i0-0 hqQYVH\"\u003ENever give up on something that you enjoy doing.\u003C\u002Fspan\u003E\u003C\u002Fdiv\u003E\u003Cdiv class=\"BlogNodestyle__ParagraphWrapper-sc-16ju1i0-1 bBQMzu\"\u003E\u003Cspan style=\"font-weight:700\" class=\"BlogNodestyle__BlogText-sc-16ju1i0-0 dtRnVP\"\u003EWhat’s in your pockets? \u003C\u002Fspan\u003E\u003Cspan class=\"BlogNodestyle__BlogText-sc-16ju1i0-0 hqQYVH\"\u003EA mobile device, my phone and my blue tooth head set.\u003C\u002Fspan\u003E\u003C\u002Fdiv\u003E\u003Cdiv class=\"BlogNodestyle__ParagraphWrapper-sc-16ju1i0-1 bBQMzu\"\u003E\u003Cspan style=\"font-weight:700\" class=\"BlogNodestyle__BlogText-sc-16ju1i0-0 dtRnVP\"\u003EWhat’s your favourite place to eat? \u003C\u002Fspan\u003E\u003Cspan class=\"BlogNodestyle__BlogText-sc-16ju1i0-0 hqQYVH\"\u003ETGI’s – I love their desserts.\u003C\u002Fspan\u003E\u003C\u002Fdiv\u003E\u003Cdiv class=\"BlogNodestyle__ParagraphWrapper-sc-16ju1i0-1 bBQMzu\"\u003E\u003Cspan style=\"font-weight:700\" class=\"BlogNodestyle__BlogText-sc-16ju1i0-0 dtRnVP\"\u003EHow would you spend a million pounds: \u003C\u002Fspan\u003E\u003Cspan class=\"BlogNodestyle__BlogText-sc-16ju1i0-0 hqQYVH\"\u003EI would travel the world.\u003C\u002Fspan\u003E\u003C\u002Fdiv\u003E\u003Cdiv class=\"BlogNodestyle__ParagraphWrapper-sc-16ju1i0-1 bBQMzu\"\u003E\u003Cspan style=\"font-weight:700\" class=\"BlogNodestyle__BlogText-sc-16ju1i0-0 dtRnVP\"\u003EWhat do you do outside of work? \u003C\u002Fspan\u003E\u003Cspan class=\"BlogNodestyle__BlogText-sc-16ju1i0-0 hqQYVH\"\u003ESwimming, tennis, salsa and yoga – I like to keep fit.\u003C\u002Fspan\u003E\u003C\u002Fdiv\u003E\u003Cdiv data-rw=\"empty-node\" class=\"BlogNodestyle__LineBreak-sc-16ju1i0-14 klJnzw\"\u003E\u003C\u002Fdiv\u003E\u003Cdiv class=\"BlogNodestyle__ParagraphWrapper-sc-16ju1i0-1 bBQMzu\"\u003E\u003Cspan class=\"BlogNodestyle__BlogText-sc-16ju1i0-0 hqQYVH\"\u003E 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